After-Sales-Services

We are there for you and your customers even after the sale!

• Repair service: If a product is defective, quick and experienced remedies are needed- in the interest of your client. Our Service and Repair Centre is a certified repair partner for all name manufacturers in the industry and authorized for repairs at the highest level. Process times, which belong to the best on the market, guarantee that the defective devices will be handled rapidly and good service for both you and your client.
• Service hotline (repair): : Information about the progress of your service call, current process status of devices returned as defective, help in locating a fault, just all the support you need to help your customers quickly and competently in dealing with defective cases.
• Service partner assistance (repair):We support upcoming service-partners during authorization and after receipt of the certificate with training, technical support and quick supply of replacement parts. Additionally, we take on the warranty claim settlement with the manufacturers.
• Easy online settlement (repair): Our multi-award-winning repair portal makes describing [recording] and reporting of all service calls quick and easy under www.karlo.de, including the pick-up order. For you, this means less administrative work.
• Return management: Our return-team is responsible for fast, simple and competent handling of product returns thanks to sophisticated processes.
• Handling product returns: We check products being returned for function and completeness, complete them if needed, and on request, re-pack them. This makes it possible for you to re-use returned products again.
• Service logistics: We develop the defective product return procedure that fits your business- pick-up in retail store, if you are taking care of the client on-site or if direct fulfillment with your customers, if service processing is not a part of your core business.
• Damage management: In cases of product damage, we offer our customers competent damage management.

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